Amenities for Patients and Families

Girl in Atrium

While your child is receiving medical care at Children’s National Medical Center, we want to be sure that your family’s needs are being cared for. Among our amenities for patients and families are:

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  • Food and Drink

    The main cafeteria is located on the 2nd floor of the main hospital; Dr. Bear Express is on the 7th floor of the East Inpatient Tower; and Dr. Bear Express Deli is on the 2nd floor of the main hospital across from the main cafeteria.
  • Pharmacy

    The Walgreens pharmacy in the Costco Wholesale Atrium offers families the ability to pick up prescriptions right in the hospital. In addition to filling your prescription, our pharmacy has pharmacists and pharmacy technicians available to answer any questions you may have about your child’s medication. Toiletries, balloons, cards, toys and healthy snacks and beverages are also available.
  • Web and Wayfinding

    • Internet access is free on our guest wireless network, Bear Air.
    • MyBearGuide app, available in the Apple App Store and Google Play, provides step-by-step navigation for finding appointments and clinics at Children’s National. It also includes food and amenity details, transportation, directions and shuttle status from the Brookland-CUA Metro Station, and Emergency Department wait times.
  • Waiting and Play Rooms

    • Waiting rooms on inpatient units (where children stay overnight) are open 24 hours a day, seven days a week. They offer space to work, read, have a meal or sleep. Some have computers that families can use to check email or to do work or homework.
    • Playrooms on each inpatient unit are open Monday through Friday from 9:00 a.m. to 5:00 p.m. They offer fun, relaxing and social spaces for children and their siblings during their stay. Patients and siblings must be supervised by an adult family member at all times when in a playroom. Siblings must complete a health screening to use the playrooms.
  • Outdoor Space

    Our Bunny Mellon Healing Garden is available for patients and families to enjoy fresh air, the outdoors and inspiring views of the nation’s capital. It is located on the roof outside the 3rd floor main hospital, and is open year-round, weather permitting, from 8:00 a.m. to 8:00 p.m. It gives families dealing with health challenges a peaceful space to connect with nature and renew their spirits.
  • Laundry and Shower Facilities

    • Washers and dryers are located on some of the inpatient units and are open 24 hours a day, seven days a week. There is also a family waiting room on the 3rd floor of the East Inpatient Tower with washers and dryers. Laundry detergent can be purchased in vending machines located in the laundry rooms.
    • Showers are available 24 hours a day, seven days a week on some of the inpatient units and in the family waiting room on the 5th floor of the East Inpatient Tower. Clean towels are provided and toiletries are made available upon request to the concierge on-call at 202-476-5000, or by speaking with the unit clerk associate on your child’s unit.
  • ATMs and Cashier's Window

    ATMs (cash machines) are in the Costco Wholesale Atrium and in the main cafeteria on the 2nd floor of the hospital. A cashier’s window is located in the Costco Atrium. The cashier’s window is available for parents of inpatients who may cash personal checks for amounts up to $25 with proper identification. The cashier window hours are Monday through Friday, 10:00 a.m. to 1:00 p.m. and 2:00 to 5:00 p.m.
  • Special Room for Hematology and Oncology Families

    For Hematology and Oncology patients and families, the Ronald McDonald Family Room® is available. This convenient and comfortable space includes a small kitchen and dining area, washer and dryer, business center with computers and living room/play space.